kineticlaunch

Refund Policy

Last updated: 11 November 2026

This Refund Policy applies to purchases of KineticLaunch (launch.kineticbrain.ai), KineticCopy (copy.kineticbrain.ai) and other Kinetic products operated by Clan Consulting Ltd. (Sofia, Bulgaria, EU) under the KineticBrain™ brand; seller details are in our Terms.

In short: KineticLaunch and other Kinetic products have a 14-day refund window with conditions (Section 2). KineticCopy has a 14-day money-back guarantee with no conditions (Section 3).

1. Purchase Model

For KineticLaunch: Validate, Launch and Dominate have no subscription: you make a single payment for lifetime access to that plan's features. Standard Agency is billed yearly and renews until you cancel; founding Agency is a one-time purchase. This policy governs refund eligibility for all of these purchases.

2. KineticLaunch and Other Products: 14-Day Refund Window

This section applies to KineticLaunch and to Kinetic products other than KineticCopy, bought directly from us. KineticCopy is covered by Section 3. For purchases made directly through our website, we offer a 14-day refund window, subject to all five of the following conditions being met:

  • The refund request is submitted within 14 calendar days of the original purchase date.
  • Fewer than 5 AI credits have been used across your account in total since purchase.
  • Nothing has been exported, meaning no PDF export and no print to PDF.
  • Nothing has been downloaded, meaning no PDF, Markdown or other file downloads.
  • Nothing has been copied out, meaning no copy to clipboard (brand content, markdown output or API keys), no share link created, and no content read out through a Claude connection (Connect Claude / MCP).

All five conditions must be met. If any condition is not met, no refund is available. This is consistent with EU Directive 2011/83/EU, Article 16(m): the right of withdrawal does not apply to digital content that has been delivered with the consumer's prior consent and acknowledgement that the right of withdrawal would be lost upon delivery.

3. KineticCopy: 14-Day Money-Back Guarantee

KineticCopy licences bought at copy.kineticbrain.ai come with a 14-day money-back guarantee. Ask within 14 days of buying and you get a full refund of the licence purchase. There are no usage conditions: it does not matter how many credits you have used or whether you have exported or copied anything.

  • It applies to every buyer, consumer or business.
  • It is our own promise, on top of any legal right you have. It does not replace your statutory rights.
  • KineticCopy credit packs are covered by Section 6.

To use it, email support@kineticbrain.ai from the address on your account, with the purchase date. The KineticCopy refund and withdrawal terms are also published at copy.kineticbrain.ai/refunds.

4. Express Consent at Checkout (KineticLaunch)

When completing a KineticLaunch purchase, you will be required to expressly acknowledge the following before payment:

“I understand I am purchasing digital content and expressly request its immediate delivery. I acknowledge that my right of withdrawal lapses once any of the following occurs: (1) 5 or more AI credits have been used on my account since purchase, (2) 14 days have passed since purchase, (3) I have exported anything (a PDF export or a print to PDF), (4) I have downloaded any file (Markdown, PDF or any other file), (5) I have copied content out (copy to clipboard, a share link, or a read by my Claude connection), whichever comes first.”

You cannot complete a purchase without confirming this acknowledgement.

5. Exceptions: Refunds Regardless of Usage

We will issue a full refund regardless of credit usage in the following circumstances only:

  • Duplicate charge: you were billed twice for the same purchase due to a payment system error.
  • Unauthorised charge: your payment method was used without your authorisation (subject to verification).
  • Extended outage: the Services were entirely inaccessible for more than 7 consecutive days following your purchase (pro-rata credit or refund for the affected period).

6. Credit Top-Up Packs

Additional AI credit top-up packs purchased separately are non-refundable once any credits from the pack have been used. Unused top-up credits are not transferable and expire upon account deletion.

Credit adjustments on refund, downgrade, or cancellation. When a plan purchase is refunded, or when you move to a lower plan or cancel, we remove the credits that were granted by that plan and remain unused. Credits already spent on generation are not reversed. Separately purchased top-up credits are always protected: an adjustment never reduces your balance below the credits you have bought. Annual (Agency) plans receive their credit allotment again on each yearly renewal; all other plans are one-time and do not receive recurring monthly credit top-ups.

7. How to Request a Refund

Email support@kineticbrain.ai with:

  • Your account email address
  • Purchase date and amount charged
  • The product, and your reason. For KineticLaunch, confirmation that all five conditions in Section 2 are met: within 14 days, fewer than 5 credits used, nothing exported, nothing downloaded, nothing copied out. For KineticCopy, the purchase date is enough.
  • Any supporting evidence (for exceptions under Section 5)

We respond within 5 business days. Approved refunds are processed via Stripe and typically appear within 5 to 10 business days depending on your card issuer.

8. Your EU Consumer Rights

This policy is designed to comply with EU Directive 2011/83/EU (Consumer Rights Directive) and applicable mandatory consumer law. If we cannot resolve a complaint together, you can bring it to the consumer protection body in your own EU country.

9. Contact Us

KineticBrain™ is a brand of Clan Consulting Ltd.
Clan Consulting Ltd., 48 Vitosha Blvd., ground floor, 1000 Sofia, Bulgaria (EU)
VAT: BG208295330
Email: support@kineticbrain.ai